Shaye

SHAYE- Frequently Asked Questions(FAQ)

How can I place an order?

You can place orders directly on our website by adding items to your cart and following the checkout process. We also accept orders via phone call or email.

What payment methods do you accept?

We accept secure payments through credit cards (Visa, Mastercard, Maestro), debit cards, net banking, and cash on delivery (COD) for orders below ₹3000.

What are the shipping charges?

Shipping charges are calculated based on your order total and delivery location. We offer free shipping on orders above a certain amount, which you can find on our website.

How can I contact customer service?

You can reach us by phone, email, or live chat on our website. We are available Monday to Saturday from 10:00 AM to 6:00 PM IST.

What is your return policy for COD orders?

For COD orders, you can return the item within 15 days of delivery. However, the return shipping fee will be deducted from your refund amount

How can I track my order?

You can track your order status by logging into your account on our website or using the tracking link provided in your order confirmation email.
Can I cancel my order? You can cancel your order as long as it hasn't been shipped yet. Please contact customer service as soon as possible to initiate a cancellation.