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1. What is Pomelo Fashion?
- Pomelo Fashion is a leading online fashion retailer based in Southeast Asia, offering trendy and affordable women's clothing, accessories, and footwear. Pomelo is known for its modern styles and fast fashion collections.
2. How can I place an order on Pomelo Fashion?
- To place an order, simply browse the Pomelo Fashion website or app, add your desired items to the cart, and proceed to checkout. You'll need to create an account or log in, enter your shipping details, choose a payment method, and confirm your purchase.
3. What payment methods does Pomelo Fashion accept?
- Pomelo Fashion accepts a variety of payment methods, including credit/debit cards, PayPal, mobile wallets, and cash on delivery (COD) in select locations.
4. Does Pomelo Fashion offer international shipping?
- Yes, Pomelo Fashion offers international shipping to several countries. Shipping fees and delivery times vary depending on the destination. You can check the available countries and shipping details at checkout.
5. How can I track my Pomelo Fashion order?
- Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order's status on the courier's website or directly through your Pomelo account.
6. What is the return policy at Pomelo Fashion?
- Pomelo Fashion offers a hassle-free return policy. You can return items within 30 days of receiving your order, provided they are unworn, unwashed, and in their original packaging with all tags attached. Some items, like earrings and swimwear, may be non-returnable for hygiene reasons.
7. How do I initiate a return on Pomelo Fashion?
- To initiate a return, log in to your Pomelo account, go to the "My Orders" section, select the order you wish to return, and follow the instructions provided. You'll be issued a return label or instructions on how to send the item(s) back.
8. Does Pomelo Fashion offer exchanges?
- Currently, Pomelo Fashion does not offer direct exchanges. If you wish to exchange an item, you'll need to return it and place a new order for the desired size or color.
9. Are there any promotions or discounts available on Pomelo Fashion?
- Pomelo Fashion frequently runs promotions and offers discounts on various collections. Be sure to check their website, subscribe to their newsletter, or follow them on social media to stay updated on the latest deals.
10. How can I contact Pomelo Fashion customer service?
- You can contact Pomelo Fashion's customer service through their website's contact form, via email, or through their social media channels. Their support team is available to assist with any questions or issues.