iHerb Coupon Code – Get 20% off on your first order

If you have any questions regarding the current status of your order after it has shipped, visit our Shipping Information page, locate the correct carrier, and contact them using the available contact information. Please have the order number and other important information on hand for personalized assistance.

Q.4 which carrier is going to deliver my order?

ans. The tracking information displayed and order confirmation email will disclose your delivery carrier. Please be advised, some carriers use last mile delivery services. However, contacting the carrier directly with your order number and tracking number is the best option for any tracking or delivery questions.

Q.5 How can i contact the carrier directly regarding my order?

ans. The tracking information displayed and order confirmation email will disclose your delivery carrier. Please be advised, some carriers use last mile delivery services. However, contacting the carrier directly with your order number and tracking number is the best option for any tracking or delivery questions.

Q.6 How are delivery dates and delivery costs determined?

ans.

iHerb is constantly reviewing new carriers for performance quality and low pricing.

Delivery times and shipping costs will vary based on:

• Shipping destination
• Order Value
• Carrier/Shipping method
• Order weight
• Carrier order volume and staffing
• Other economic factors influencing the market

Free shipping is available for select countries based on several factors. iHerb always wants to offer the best overall value to our customers and, although free shipping may not be currently available for your country, we promise we are always considering opportunities to implement this. To learn how to get free shipping if it is available for your country, please read this short help article.

Q.7 What are the average delivery times?

ans.

iHerb is constantly improving our delivery experience. Our carriers are selected based on quality, speed, and pricing. We also have an entire department on maintaining our average delivery times.

Average delivery transit times:

• North America: 1-3 Days
• Europe: 7-14 Days
• China: 7-10 Days
• Japan: 5-7 Days
• Korea: 3-5 Days
• Middle East: 8-12 Days
• South America: 21-25 Days

Transit times may change due to various circumstances. We recommend contacting the carrier directly for the current status of your order.

Q.8 What countries does iherb ship from?

ans.

iHerb was founded and is based in California, USA. Since 1996, we’ve dedicated ourselves to partnering with world-renowned and reputable brands. All products are stored and shipped exclusively by us - 100% free of third party sellers.

We currently ship products from multiple fulfillment centers in California, Kentucky, Illinois, Pennsylvania, and our warehouses in South Korea and Hong Kong. Our fulfillment centers and hubs are entirely climate-controlled 24/7. This means every item you purchase is fresh, and protected from humidity and temperatures.

As of March 2021, the majority of our orders going to Japan, Hong Kong, and Singapore are processed from our South Korea and Hong Kong warehouses. All products at these two warehouses are supplied directly from our main fulfillment center in Southern California.