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FAQ
Frequently Asked Questions
If your previous order was cancelled due to a policy violation (e.g., multiple orders from the same customer/address within a month), you will not be able to participate in the exchange program until the policy allows for a new exchange (i.e., after the one-month period has elapsed from your last successful or cancelled attempt, assuming you meet all other eligibility criteria as an end-customer). Attempting to create new orders under the same details may result in further cancellations.
If your exchange order is cancelled, Cashify will not proceed with the pickup of your old device, and you will not receive any exchange value or the associated exchange bonus for it. The purchase of your new Google Pixel device remains separate and unaffected by the exchange cancellation.
As stated in the program terms, if an order is flagged as suspicious by Cashify or identified as created by a retailer, the order will be cancelled at Cashify’s discretion. While we understand your concern, these decisions are final to protect the integrity of the program.
Cashify has internal mechanisms to identify suspicious activity. This may include, but is not limited to:
- Multiple exchange orders placed by a customer with the same name and address within a short period (e.g., within the same month).
- Orders exhibiting patterns typically associated with commercial reselling rather than personal use.
