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FAQ (Frequently Asked Questions)
1. How can I book a flight with Air India Express?
You can book flights through the official Air India Express website, mobile app, or authorized travel agents.
2. What baggage allowance is included in my ticket?
Baggage allowance depends on your fare type and route. Some fares include checked baggage, while others allow only cabin baggage.
3. Can I check in online?
Yes, web check-in is available through the Air India Express website and app before departure.
4. How early should I reach the airport?
Passengers are advised to arrive at least 2 hours before domestic flights and 3 hours before international flights.
5. How do I cancel or change my booking?
You can cancel or modify your booking via the “Manage Booking” section. Charges depend on fare rules.
6. How long does it take to receive a refund?
Refunds are processed as per fare rules and usually credited within a few working days, depending on the payment method.
7. Are meals included on Air India Express flights?
Meals may be included on select international routes or available as paid add-ons.
8. Can I select my seat in advance?
Yes, seat selection is available during booking or web check-in, usually for an additional fee.
9. Are special discounts available?
Yes, Air India Express offers discounts for students, senior citizens, defense personnel, and card-based offers.
10. How can I contact Air India Express customer support?
Customer support is available via phone, WhatsApp, website support, and airport help desks.
